Helpdesk

Easy to use helpdesk software,sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.

Fully functioning helpdesk software designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. Can be installed on any web server running a Microsoft Windows 95/98/NT/2000/XP operating system. It can be accessed from any machine running a Javascript enabled web browser. Features:-Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. etc.

Collaborate on helpdesk tickets in Outlook. Auto-create tickets from email. Describe problems using attached files and rich text. Categorize tickets based on configurable lists of problem types. Get information from the Outlook contacts or the GAL.

Use Microsoft Outlook as Helpdesk for customer mails directed at Fashion- and cloth.companies. You'll get a predefined organisational structure with the most common headlines which turn up in customer mails Fashion- and cloth.companies, accompanied by suggestions for boilerplates which can be sorted into these categories. All templates for the phrases already have bilingual subjects and were tagged with small icons to find them easily.

Employ Outlook as convenient Hotline/Helpdesk-solution for customer queries to Hotel- and also Pensions. This Plugin for the Software ReplyButler helps you with the using of the Hotel text modules for your helpdesk. All Hotel boilerplates are compatible to a multiuser environment so that with a local network several supporters use the identical text phrases and have the same database. Download now!

Use Microsoft Outlook as super Helpdesk-solution for customer inquiries to Offices + assistants. This additional software for the program Reply-Butler helps you at the creation + using of the Secretary boilerplates for the helpdesk. The Secretary boilerplates allow a multi-user network so that with a network all the helpdesk clerks use the identical phrases and possess the identical boilerplates.